2019 ISM Annual Conference

SEPTEMBER 22-25  |  Milwaukee, WI

Brewing Innovative Solutions

It is our pleasure to welcome you to the 2019 ISM Annual Conference produced by the American Public Human Services Association (APHSA) for the Information Technology Solutions Management for Human Services (ISM) affinity group. Plan to join us in Milwaukee, Wisconsin where the rich history inspired this year’s conference theme: Brewing Innovative Solutions.


Find out about the 2019 sessions, speakers, guests and times.

For A Cause

Donate now to help raise $15,000 to benefit Hunger Task Force in Milwaukee.

Federal Office Hours – 1:1 Meetings

Reserve your seat with the federal partners.

Meet Our



Thank you to all supporting sponsors!

Thank You, 2019 Platinum Sponsors!

General Sessions & Speakers


Opening General Session

8:15 AM – 10:00 AM

State Welcome by Lt. Governor Mandela Barnes
and City Welcome by Mayor Tom Barrett

Join Todd Bright, ISM Chair, as he opens the 52nd ISM Annual Conference in Milwaukee, WI. Wisconsin’s Lt. Governor Mandela Barnes has been invited to bring greetings from the state. We may have a few more surprise guests as we start into a week of learning and engagement. Come prepared to be inspired as we start the week!

Guest Speakers: Wisconsin Lt. Governor Mandela Barne; Milwaukee Mayor Tom Barrett

Welcome Speakers:  Todd Bright, ISM Chair; Tracy Wareing Evans, APHSA President & CEO 

Keynote Address: Brett Culp

Superhero Leadership: How Everyday People Can Have an Extraordinary Impact

Brett will share powerful stories from his filmmaking adventures of ordinary people who have accomplished extraordinary things. He will demonstrate how everyone has the opportunity and capacity to embrace leadership and make an impact. By learning to see ourselves as leaders contributing to a noble, shared vision, attendees will feel empowered to bring greater confidence and enthusiasm to their everyday tasks. This shift in perspective ignites the heroic spirit in the audience, equipping them to bring the truest, most powerful view of themselves to every aspect of their work and life.

Keynote Speaker: Brett Culp

12:15 PM – 1:30 PM

Awards of Excellence Lunch

Since 2005, APHSA and ISM have recognized excellence in the health and human services IT with the ISM Awards of Excellence. Join us as we celebrate all the nominations and introduce to you the 2019 ISM award winners for Collaboration Across Boundaries, Best Use of Technology for Operations and Best Use of Technology for Customers. Additionally, we will celebrate one individual for their contributions across their career with the Jerry W. Friedman Excellence in Leadership Award. 


Morning General Session

8:30 AM – 10:00 AM

On Day Two, you will meet the 2020-2021 ISM slate of officers and hear from the Human Services IT Advisory Group (HSITAG) as they share the results of their recent survey on the state of IT in health and human services.

Security: Not Just and IT Problem

Data Protection and Cyber Security is an ever-growing need.  We will speak to how different organizations are working to educate all staff, not just IT units on why it is so important for everyone to understand the cyber threat. We will talk about and ask the important and questions like why do threat actors want HHS data, what tasks should be a high priority with your agency, what are the major threats out there are, and how executive leadership should react to an attack if/when it happens.


John Guerriero, Senior Policy Advisor, Homeland Security, National Governors Association (NGA)

Gwen Mueller, Director of IT, Alliance for Strong Families and Communities

Moderator: Josh Spence, CTO, WV Office of Technology

Afternoon General Session

3:45 PM – 5:00 PM

Leading Others Through Change

Dan Thurmon isn’t just a world-renowned Hall of Fame keynote speaker. He’s also an author, entrepreneur, workplace performance expert, fitness advocate, acrobat, unicyclist (even on mountains – yes, really), drummer, and is (in his late forties) learning flying trapeze!

Speaker: Dan Thurmon


Closing General Sessions

10:30 AM – 11:45 AM

On Day Three, we will celebrate the 2019 APHSA Emerging Leader Program Cohorts and make a check presentation to Hunger Task Force, our Technology For A Cause program recipient. 

Federal Systems Panel

Morning Buzz with Our Federal Partners

Wake up to a morning edition of buzzworthy information presented by our federal leaders slated to pique your interest and energize innovative policy and systems solutions to strengthen programs for children and families. You will hear some of the best questions that other states ask during “Office Hours” for an engaging and interactive session.

Panel Guests: Terry Watt, Director, Division of State Systems, Administration for Children and Families (ACF), Children's Bureau; Ed Dolly, Acting Director, ACF, Centers for Medicaid and Chip Services (CMCS); Karen Painter-Jaquess, Director, USDA Food and Nutrition Services; Tevlin Thompson, Office of Child Support Enforcement, ACF, HHS

Moderator: Paul Hencoski, HSITAG Chair, and U.S. Lead Partner, Government Healthcare and Social Services, KPMG LLP

11:45 AM – 12:30 PM

Green Bay Packers Off the Field

We will close out the conference with an inspirational and engaging conversation with John Anderson, Former Green Bay Packers Linebacker and Cathy Dworak, Director of Community Outreach & Player/Alumni Relations. Moderated by Gary Davis, they'll discuss how one franchise thinks outside the box. As a company owned by individuals, how do you handle change management and motivate during a reorganization? How do they jump in to help support HHS programs? They'll also join us in celebrating our Emerging Leaders recognition, fundraising, and the community service project benefiting Hunger Task Force.

Speakers: John Anderson, Former Green Bay Packers Linebacker; Cathy Dworak, Director of Community Outreach & Player/Alumni Relations

Moderator: Gary Davis, Executive Vice President, CMA Consulting


About the Conference

The ISM Annual Conference provides an opportunity to:

  • Experience and hear about working solutions addressing shared business problems

  • Invest in professional development for your organization’s team

  • Learn how emerging technology is being applied in the health and human services ecosystem

  • Network with the state, local, and federal peers, private sector colleagues, and thought leaders

  • Talk one on one with federal partners

Need help justifying your attendance? 

Download the Justification Travel Letter to submit with your travel request.

Start Planning Your Visit to the Milwaukee Area Now by Visiting visitmilwaukee.org!

2019 Agenda

The 2019 ISM Conference Planning Committee has developed an exciting agenda with topics relevant to health and human services and supporting technologies. The agenda features:

  • General sessions with featured speakers

  • Breakout sessions showcasing state/local government solutions and emerging industry trends

  • Panel discussions with federal partners or other industry thought leaders

  • Opportunities to meet one-on-one with federal partners

  • Networking events to connect with peers

Learn More About All Events at the 2019 Conference


Special Programs & Events 

Federal Office Hours – 1:1 Meetings and Federal Partner Town Halls

States and localities are invited to schedule 1:1 meetings with our federal partners on Monday and Tuesday of the conference. These 20-minute appointments allow an opportunity to discuss issues specific to your agency’s work. All appointments are on a first-come, first-reserved basis. Please coordinate with scheduling to maximize appointment times.

On Tuesday, September 24, there are three town hall meetings with federal partners. CMS and ACF will hold separate town hall meetings for state and localities. ACF will hold one town hall specifically for the private sector (vendors).

Technology for A Cause  |  Hunger Task Force

Charity Events Benefiting Hunger Task Force

Please help us raise $15,000 to fill pantries for Milwaukee children to have a healthy meal. For the past five years, APHSA/ISM members and attendees have been leaving a positive impact on our host communities by raising funds for a local non-profit. You can participate in our efforts this year to raise money for Hunger Task Force in Milwaukee by donating online. During the conference, make sure to collect your buttons by giving at the Hunger Task Force booth in the Exhibit Hall. 

Community Service: Hunger Task Force Farm and Tour
The Hunger Task Force Farm is a unique 208-acre urban farm in the suburb of Franklin. During the growing season, The Farm infuses half a million pounds of fresh fruits and vegetables into the food bank’s supply. Join us Sunday, September 22, from 8:00 AM - 1:00 PM as we pick produce for the Hunger Task Force food bank and tour the farm. Registration required. Breakfast will be served.



Not into the gardening scene? Not to worry, you can get your creative juices flowing by participating in our first CanConstruction project. Up to five teams will have an opportunity to “build” a Milwaukee-themed structure using canned goods which will be donated to Hunger Task Force at the end of the conference. 

ISM Golf Outing  |  Golf Scramble at Silver Spring Golf Club

The ISM Golf Outing is Sunday, September 22 at the Silver Spring Golf Club in Menomonee Falls. The individual cost is $100 per player, which includes a pre-golf pairing reception, golf, breakfast, and lunch along with round-trip transportation to the event. Club rentals are available. Add golf to your registration. Sponsorships are still available!

Bikes, Brats & Beer Tour  |  Harley-Davidson Museum®

Hop the bus Sunday, September 22 for an authentic taste of American history and culture on the Harley-Davidson Museum® Bikes Brats & Beer Tour. The morning excursion begins with a guided Harley-Davidson Museum® tour, highlighting Harley-Davidson’s journey from a garage start-up to an iconic global brand. Next, you’ll board the bus for a close-up look at Milwaukee’s legendary beer- and sausage-making culture, traveling through the Menomonee and Miller Valleys and downtown Milwaukee areas. Enjoying narrated points of interest that include Miller Park, Miller Brewing Company, the family mansions of Milwaukee beer barons, Pabst Brewery Complex, Schlitz Park, and Usinger’s Famous Sausage Shop.

Experience additional stops where you’ll sample Usinger’s famous brats and classic Wisconsin cheeses at Milwaukee Brat House on Old World Third Street. Then a stop at the Lakefront Brewery, for a lively guided tour that includes beer samplings and a souvenir glass 

Transportation and lunch included in the cost. Tour is limited to 50 people. Must have 25 people for the event to take place. 

Socialize. Connect. Self-Care. Give Back.   |  Wellness Challenge 

Step up and out with the Deloitte Wellness Challenge during the conference. Participate in some friendly competition amongst your peers and colleagues as you step your way up the leaderboard and try to exceed the Challenge Step Goals and win prizes! Earn “free steps” locating and scanning QR codes at strategic locations throughout the center. Look for the Wellness Challenge icon in the “APHSA EVENTS” ISM App.


Become a 2019 Sponsor

There are many sponsorship opportunities available for companies to participate in the 2019 ISM Annual Conference. As an exhibiting company, you will have an opportunity to meet executives responsible for the technology infrastructure of our nation’s state and local health and human service agencies along with the development of tools to give ease of access to clients and customers.

Download the current Exhibit and Sponsorship Prospectus to view all 2019 sponsorship opportunities and details.

To discuss opportunities or reserve space, contact Natasha Laforteza, ads_exhibits@aphsa.org or 703-549-9500.

ISM 2016-2018 Attendance Breakdown by Title: State and Local Agencies

ISM 2016-2018 Attendance Breakdown by Title: State and Local Agencies

Current 2019 ISM Conference Exhibit Floor

Click here to see who has reserved space at ISM 2019.

Click here to view the Exhibit Hall in real-time.

Click here to reserve your spot now.

2019 ISM Sponsorship Opportunities

Here are just a few of the sponsorship opportunities available:

A partial list of additional opportunities to expand your brand even further during the conference. The complete up-to-date list of opportunities can be found in the Exhibit and Sponsorship Prospectus.

  • ​Demo Theatre – 20-minute presentation times during breaks in the Exhibit Hall – $3,000

  • Window Cling – using the massive windows in the Wisconsin Center to showcase your brand – $3,000

  • Tech Café (Networking Lounge) – underwrite the networking lounges – $5,000

  • Social Event – Participate in underwriting the Opening Reception on Sunday and the Tuesday evening reception – $12,000, 4 companies; buy out $40,000

  • ISM Journal – underwrite the most coveted piece of swag at the conference – $12,000

  • Courageous Conversations – underwrite the new style of learning through conversations on tough subjects – $7,500

  • Policy & Practice Wrap – two opportunities: full distribution of approximately 4,000 or approximately 1,000 at the conference, your brand can drive attendees to your exhibit with your story wrapped on the outside of the magazine. $8,500 (conference hotels only); $9,000 full subscription list, on desks by August 5

To discuss opportunities or reserve space, contact:
Natasha Laforteza, ads_exhibits@aphsa.org or 703-549-9500.

Hotel & Travel

Join Us in Milwaukee, WI

ISM 2019 will be held in the Wisconsin Center in the heart of Downtown Milwaukee.

Attached to the Wisconsin Center attendees have easy access to the conference when staying at the Hilton Milwaukee City Center or Hyatt Regency Milwaukee. The DoubleTree Milwaukee Downtown is equally convenient for attendees as it is located across the street from the Wisconsin Center.

Show More

Hilton Milwaukee City Center

509 W. Wisconsin Avenue

Government Per Diem $120; Standard $179, plus applicable taxes. LIMITED AVAILABILITY.

Government Per Diem Block

Government attendees may book in the Hilton block and the per diem rate is $120 plus applicable taxes. Guests in this block will be required to show a government ID to be guaranteed the per diem rate.

Book Government Per Diem Room Now >

Standard Room Block 

Non-government attendees may book in the Hilton block and the room rate is $179 plus applicable taxes.

Book Standard Room Now >

Hyatt Regency Milwaukee

333 West Kilbourn Avenue

Government Per Diem $120; Standard $179, plus applicable taxes. LIMITED AVAILABILITY.

Government Per Diem Block 

Government attendees may book in the Hyatt block and the per diem rate is $120 plus applicable taxes. Guests in this block will be required to show a government ID to be guaranteed the per diem rate.

Room block closes on Friday, August 30, 2019.

Government Per Diem Block 

Non-government attendees may book in the Hyatt block and the room rate is $179 plus applicable taxes.

Room block closes on Friday, August 30, 2019.

DoubleTree Milwaukee Downtown

611 W. Wisconsin Avenue

Standard $179, plus applicable taxes

Standard Room Block 

Non-government attendees may book in the DoubleTree block and the room rate is $179 plus applicable taxes.

Room block closes on Friday, August 30, 2019.

APHSA negotiated room blocks for attendees with these three hotels. Staying in the conference blocks helps ensure that the association meets all its contractual obligations. Thank you for your cooperation. Please make a note of the following:


The cancelation policy on all reservations is 72 hours prior to arrival. If you do show for your reservation and do not cancel 72 hours in advance, you will be charged the equivalent of one room night plus applicable taxes.



When an individual uses a bank debit card to pay for their hotel room, the hotel may secure all funds for the entire reservation at the time of check-in plus a small fee per day for incidentals.

Getting to Milwaukee, WI

Milwaukee General Mitchell International Airport (MKE)

MKE is the airport that should be booked flights to for the conference. It is a short 10-mile trip into the heart of Milwaukee. The airport is served by all airlines with more than 800 convenient direct and non-stop flights each day.


Once on the ground, you can use any number of methods to get from the airport to the hotel.

Ground Transportation

Attendees will find getting from the airport to the hotels a quick, easy ride whether by shuttle, taxi, Uber or Lyft or the Milwaukee Intermodal Train System.

Travel Discounts

APHSA has partnered with the following to secure discounts on airfare and car rental for your trip to Milwaukee.


Thank Our Sponsors

APHSA Educational Events Underwritten in Part by Our Strategic Industry Partners





2019 ISM Annual Conference


IT Solutions Management for 

Human Services


September 22-25


Wisconsin Center

400 W Wisconsin Ave

Milwaukee, WI 53203

Contact Info

Sponsorships, Advertising, Meeting Rooms: Natasha Laforteza, ads_exhibits@aphsa.org, 703-549-9500

Registration Assistance: Max Daniel, aphsaconferences@aphsa.org, 202-866-0610

Sessions, Hotels, Fellowships: Donna Jarvis Miller, CMP, CEM, djarvis-miller@aphsa.org, 202-866-0569

Contact Us

To learn more, don’t hesitate to get in touch.

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