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SEPTEMBER 10–13, 2023


Gaylord Palms Resort  & Convention Center

About 2023 & APHSA

We are pleased to welcome you to the 2023 ISM + PHSA Education Conference & Expo!

Produced by the American Public Human Services Association (APHSA) for the Information Technology Solutions Management for Human Services (ISM) and the Public Human Services Attorneys (PHSA) affinity group. Join us for the premiere conference for human services IT leaders and attorneys.


As dedicated human services professionals, we share the goal of creating thriving communities that enable individuals and families to reach their full potential and live well. APHSA and its members are committed to advancing racial equity. Content addressing how to dismantle structural inequities in our systems and root causes of racial disparities through policy and practice.


Innovative IT solutions that seamlessly connect clients to the services they need, anytime, anywhere, and from any device and significantly improve the operational efficiency of human services agencies are critical to the continued transformation of the state, local, and community human-serving systems.


The ISM + PHSA Education Conference & Expo will bring together the brightest minds from public human services agencies, private industry, academia, and community-based organizations to showcase the future of human services information technology and legal work done by our members. Reconnect with colleagues, make new connections, learn, and explore the latest IT solutions and legal topics for human services agencies from top thought leaders across the country.


APHSA remains committed to ensuring a safe environment at our educational conferences. Your health and safety are our top priority. As we continue to monitor the impact of COVID-19 and follow public health guidance regarding large in-person gatherings, we encourage attendees to be vaccinated. Masks are optional as we want attendees to do what is best for their well-being.

Who We Are

APHSA is a bipartisan national membership association representing the cabinet-level leadership of state and local health and human services agencies. The subject matter experts help execute their mission to improve outcomes for people nationwide. Building on our long-standing relationships across the human services field and direct connection to the in-depth knowledge of leaders who administer them, we focus on generating pragmatic, community-wide solutions that advance well-being.


APHSA connects its members to national policymakers and human-serving organizations across various human services stakeholders and key partners in education, housing, employment, and others. APHSA also helps members build more capacity for their teams through access to our professional education and development conferences, technical expertise, publications, and organizational effectiveness practice.​


Our Vision

Thriving communities built on human potential.


Our Mission

APHSA advances the well-being of all people by influencing modern approaches to sound policy, building the capacity of public agencies to enable healthy families and communities, and connecting leaders to accelerate learning and generate practical solutions together.

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