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SEPTEMBER 10–13, 2023


Gaylord Palms Resort  & Convention Center

Event Highlights & Speakers

Solutions in the Sun 2023

Attending the ISM + PHSA Education Conference & Expo 2023 means being part of a first-of-its-kind event. One that will bring together human services IT leaders and attorneys to showcase the future of human services information technology and legal work. As the name of this year’s conference suggests, joining us in Kissimmee, FL, means you can expect Solutions in The Sun.


Both ISM and PHSA view this partnership as a way to create spaces to learn, experience, and network together.  This year’s conference will present unique opportunities to:

  • Engage with solutions that address shared business challenges

  • Talk one on one with federal partners

  • Invest in professional development for your organization’s team

  • Participate in collaborations between the IT and legal areas of human services

Over four action-packed days, we'll bring you an array of classic offerings and new innovations! Please take advantage of these events while with us.

Kick-off Sunday with These Great Activities

Sunday, September 10

2:45 PM – 3:15 PM

First Time Attendees


Are you attending the ISM Annual Conference for the first time?

Plan to participate in a short orientation where conference veterans will give tips on getting the most out of sessions, the expo hall, and other networking opportunities that occur during and outside the conference. We welcome you to join us and start networking early. The State/Local Forum immediately follows this event for public agency attendees.

Sunday, September 10

3:30 PM – 5:00 PM

State and Local Forum &
ISM Business Meeting


The State & Local Forum is a chance to meet with other state, county, and city participants in an informal setting to share information and learn from each other. Get out there and find whom you want to connect with over the course of the next couple of days at the conference! (Open to All State and Local Government Agency Attendees)

Sunday, September 10

3:30 PM – 5:00 PM

Legal: Federal Updates for Child Welfare and Medicaid

Earn Continuing Legal Education (CLE) Units when attending this session.

Sunday, September 10

5:00 PM - 6:15 PM

Emerging Leaders

Meet Up and Reception


Sunday, September 10

5:00 PM - 6:15 PM

Platinum and Gold Sponsors Reception

Sunday, October 23

6:30 PM – 8:00 PM

Opening Reception & Technology For A Cause (TFAC) Activities

Join colleagues from across the country for a reception celebrating our annual convening. Make sure also to check out these additional TFAC activities throughout the conference.

Don't Miss These Main Stage Events on Monday, September 11

Main Stage  |  Morning General Session  |  8:30 AM – 10:30 AM

2023 APHSA Emerging Leaders Cohorts & Charity Introduction

Join Robert Hobbelman, ISM Chair, and Karen Barber, PHSA Chair, as they open the ISM + PHSA 2023 Conference & Expo.

The Honorable Olga Gonzalez, the Mayor of Kissimmee, brings greetings from the state.

We may have a few more surprise guests as we start a week of learning and engagement. Come prepared for a transformational week!

Keynote – Tia Graham


Be A Happy Leader

Tia Graham


Arrive At Happy

Main Stage  |  Lunch Session  |  12:30 PM – 1:45 PM

Fireside Chat on Global Human Services: European Social Network and American Public Human Services Association

Awards Presentation: Collaboration Across Boundaries

Join Alfonso Lara-Montero, Chief Executive Officer of European Social Network, and Tracy Wareing Evans, President and CEO of the American Public Human Services Association.


Alfonso Lara-Montero

Chief Executive Officer

European Social Network

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Tracy Wareing Evans

President and CEO

American Public Human Services Association

Legal Stage  |  Ethics Session with Lunch  |  12:15 PM – 1:45 PM

Lights, Camera, Ethics: A Look at the Model Rules of Professional Conduct in Cinema and Television

Earn Continuing Legal Education (CLE) Units when attending this session.

Tuesday, September 12

Legal Stage  |  Ethics Session  |  10:30 AM – 12:00 PM

The Ethics of Client Care

Earn Continuing Legal Education (CLE) Units when attending this session.

Awards Presentation: PHSA Rising Star Award

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Kristen Cox

Main Stage  |  Morning General Session  |  10:45 AM – 12:00 PM

Predictive Analytics: How Data Impacts the Human Services Sector

Award Presentations: Best Use of Technology for Operations; Best Use of Technology for Customers


Eric Siegel

Founder of Predictive Analytics World

Data Mining Expert

Legal Stage  |  Wellness Afternoon General Session  |  4:30 PM – 5:45 PM

Building Resilience in Human Services Attorneys by Addressing Secondary Traumatic Stress

Earn Continuing Legal Education (CLE) Units when attending this session.

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Kimberly James

Assistant Director of Technical Assistance

American Public Human Services Association

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Allegra Henry

Organizational Effectiveness

American Public Human Services Association

Wednesday, September 13

Main Stage  |  Closing General Session  |  10:30 AM – 12:30 PM

Charity Check Presentation

Invite to 2025 ISM + PHSA Education Conference & Expo

Working Together for Better Outcomes: Perspectives from the CEO, CIO, and General Counsel

CT Department of Children and Families and NE Department of Human Services

Award Presentations: The Jerry W. Friedman Excellence in Leadership and Thomas J. Blazusiak Memorial Award

NEW! I3 Area

Informative Sessions & Engagement Opportunities


Innovation, Ideation & Inspiration–I3 Area

Throughout the ISM Conference & Expo, attendees will be encouraged to up their networking game through the Innovation, Ideation & Inspiration Area (I3 Area). This area will be the center of Tuesday afternoon's events. Mini sessions will take place during the breaks in the expo hall, and watch as local non-profit organizations pitch ideas to earn consulting hours and prize money.

Professional Headshots

Update your professional image and have your portrait taken. Get into the best poses in just a few minutes and show off your best. While at the lounge, immediately upload and send your photos to yourself via email, text, or social media!

Professional Headshots
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